Notifications are not arriving
Check Settings on your iPhone, open Notifications, select Leu, and confirm notifications are allowed. Medication schedules remain saved even when notifications are off.
Leu
Support
For product help, iCloud or caregiver-sharing questions, privacy requests, and possible data problems, contact Leu support.
Email support@leuapp.comBefore you write
A few details help us respond well.
When relevant, include your iPhone model, iOS version, Leu version, and the exact steps that produced the issue. Screenshots are useful when they do not expose private information.
- App issueTell us what you expected, what happened, and the steps that led there.
- iCloud or sharingInclude whether you are the pet owner or a collaborator.
- Possible data lossStop making further changes if possible and contact support with the affected device and app version.
Leu is not an emergency service.
If you are concerned about your pet's health, a medication decision, or an emergency, contact your veterinarian or a local emergency veterinary clinic. Leu support cannot provide medical guidance.
Quick help
A shared pet is not appearing
Ask the pet owner to confirm they sent the invitation to the Apple Account you use for iCloud. Accept the invitation on your iPhone, then open Leu and check for the shared pet. If it still does not appear, email support and tell us whether you are the owner or a collaborator.
I want to remove a pet's records
Pet owners can use Delete Pet from the pet profile. Collaborators can leave a shared pet, but only the owner can delete or stop sharing the owner's records.
I need the privacy policy
Read the complete Leu Privacy Policy, including storage, sharing, notification, retention, and deletion details.